About

Mission Statement

At James Edward Furniture, our mission is to provide you, our customer, with quality products, a high level of service and timely information. We strive to maintain close relationships with our customers and suppliers, which enables us to provide among the highest level of craftsmanship and on-time service in the industry. Ultimately, our goal is not to be the largest furniture provider, but to be your largest furniture provider.

Limited Warranty

JEF warrants to the original purchaser that: JEF casegoods products will be free from defects in material and workmanship (excepting finish) under single shift usage for ten (10) years from the original date of purchase.

JEF warrants the finish of its products under normal usage for one (1) year from the original date of purchase.

This warranty is made solely to the original purchaser of record and shall be effective from the date of purchase as shown on the purchaser’s receipt. This warranty is void for any damages to the JEF product due to misuse, abuse, neglect, accident, improper installation, failure to comply with instructions furnished by JEF or any repair or alteration performed by anyone other than JEF or an authorized JEF dealer. Damage caused by common carrier during shipment is not included in this warranty.

During the warranty period, as set forth above, if any JEF products sold, which are subject to this warranty, prove to be defective in material and/or workmanship under normal use, the purchaser must

contact an authorized JEF dealer or JEF in writing or by telephone to arrange for inspection of such JEF product by an authorized representative.

The JEF representative, after inspection, and at their sole discretion, will issue a return authorization for such JEF product. No JEF product will be accepted for return without prior authorization from JEF or an authorized JEF representative.

JEF shall, at its option, either:

(1) provide parts necessary to repair such JEF product free of charge, or

(2) issue a mutually acceptable credit for such product.

THE FOREGOING LIMITED WARRANTY IS JEF’S ONLY WARRANTY, WRITTEN OR VERBAL ON ITS PRODUCTS. NO OTHER STATEMENT, AGREEMENT, OR REPRESENTATION BY ANY PERSON SHALL BIND JE. EXCEPT AS SET FORTH ABOVE, THERE IS NO WARRANTY, REPRESENTATION OR CONDITION OF ANY KIND, EXPRESS OR IMPLIED (INCLUDING, BUT NOT LIMITED TO, ANY WARRANTY OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE OR PURPOSE), AND NONE WILL BE IMPLIED BY LAW. JEF WILL NOT BE HELD LIABLE TO DEALER OR PURCHASER OR ANY OTHER PARTY FOR ANY PUNITIVE, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES OR FOR LOST PROFITS OR GOODWILL RESULTING FROM ANY BREACH OF WARRANTY, NEGLIGENCE OR ANY OTHER CAUSE OR THEORY.